Returns policy

At our store, we celebrate individuality and craftsmanship. Each garment is meticulously crafted to reflect your unique style. However, please take note of the following guidelines regarding returns and refunds:

1.Faulty Items: If you receive a faulty item, we apologise for any inconvenience. Please notify us promptly, and we’ll address the issue.

2.Known Faults: Regrettably, we cannot offer refunds for items where the fault was known at the time of purchase. We encourage transparency and recommend thoroughly inspecting your order upon receipt.

3.Damage from Repairs: Should an item be damaged due to attempted repairs (whether by you or a third party), we cannot provide a refund. However, repair, replacement, or a partial refund may still be available.

• 4.Change of Mind: If an item no longer aligns with your preferences (e.g., wrong size or color), we appreciate your understanding that customisation costs are covered by a non-refundable deposit and the item is returned. 

Thank you for choosing our personalised clothing service. We value your understanding and eagerly anticipate creating exceptional pieces tailored just